Additional Legal Statement
Additional Legal Statement
1. Business Information Transparency
We present key transaction-related information on our website in a clear and understandable manner, including basic product descriptions, pricing details, and relevant policy content.
The information displayed on the website at the time of your order serves as the primary reference for making purchasing decisions, and the content is based on the page as presented at that time.
2. Business Model and Shipping Arrangements
We operate exclusively through online channels to provide furniture and home products. No offline transactions or on-site deliveries are offered.
After payment is completed, orders will proceed according to the established processing and shipping workflow, with progress updates provided as applicable.
3. Tax Handling and DDP (VAT + DDP)
Product prices displayed on the website include all applicable taxes, including VAT, and orders are processed under a Delivered Duty Paid (DDP) arrangement.
Customers do not need to perform additional steps or make extra payments related to taxes or customs clearance during checkout or delivery.
4. Cancellation and Refund Rights
Subject to applicable policies, users may submit a no-reason return or exchange request within 30 days of receiving the order.
Eligibility is determined based on order status, product condition, and the relevant policy content displayed on the website.
5. Payment Process and Data Security
Online payments are completed through secure transaction processes.
Payment information used for transaction verification is only utilized during the payment process. We do not store or retain card information long-term, and reasonable measures are taken to minimize risks during data handling.
6. Scope of Service and Guarantees
The services we provide are based on the current online operation model and available technical conditions.
All descriptions related to furniture products or services are based on the information displayed on the website and do not imply additional or hidden guarantees.
7. Feedback and Contact Channels
For questions, feedback, or communication regarding website services, users may contact us through the following channels:
Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com
Online Hours: Monday to Friday, 9:00–12:00 and 14:30–18:30 (Australia Time)
8. Dispute Resolution and Policy Updates
Any disputes arising from the use of our services will be handled in accordance with applicable rules.
We comply with Australian laws, including GDPR. We reserve the right to modify this statement, and relevant updates will be communicated appropriately.