Order Tracking Policy

Order Tracking Policy

1. Scope of Order Tracking

This order tracking policy applies to orders successfully submitted through oaknestle’s online store.
Using the order tracking feature, you can view the current status of your order at different stages, including processing, shipping, and delivery progress.

2. Order Confirmation & Notification

After completing your order and successful payment, the system will automatically send an order confirmation email to the email address you provided.
The email typically includes:

• Order number

• Order summary and payment record

• Current order status

• Shipping carrier information or relevant instructions (if applicable)

Please retain this email for future reference and tracking purposes.

3. How to Track Your Order

You can track your order using the following steps:

1. Visit the “Order Tracking” page on our website.

2. Enter the email address or phone number used when placing the order.

3. Input the corresponding order number.

4. Submit the information to view the current status of your order and related updates.

Order status will be updated according to processing and shipping progress.

4. Order Status Descriptions

On the order tracking page, you may encounter the following status updates:

• Order Confirmed: The order has been successfully created and entered the processing workflow.

• Order Processing: The order is being reviewed, packed, and prepared for shipment.

• Shipped: The order has been handed over to the logistics carrier and is in transit.

• In Transit: The product is being delivered.

• Delivered: The logistics system shows that the product has been successfully delivered.

Please note that the exact display may vary depending on the current status on the tracking page.

5. Shipping Information Updates

Shipping information is generally generated and updated after the order is shipped.
Due to time differences in logistics system synchronization, some status updates may not appear in real time. Please refer to the latest information on the tracking page.

6. Exceptional Situations

Please contact us promptly if you encounter any of the following situations:

• Unable to find your order information on the tracking page

• Order status has not been updated for an extended period

• The received product does not match the order information

When contacting us, please have your order number ready for verification.

7. Contact Information

If you have any questions regarding order tracking or status, please contact us:

Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com

Online Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australia Time)