Customer Service Information

Customer Service Information

1. Overview of Customer Service

This customer service information applies to your interactions and support requests while using the oaknestle (hereinafter “we”) online store.
Our customer service primarily provides online support related to furniture and home products, focusing on website orders, product information, and after-sales processes. No in-person support or on-site services are provided.

2. Customer Service Scope

The customer service team assists with the following types of inquiries:

• Order status and product information verification for furniture items

• Payment-related questions and order record inquiries

• Delivery progress, logistics status, and receipt issues

• Returns, exchanges, refunds, and order cancellation procedures

• Other service-related questions arising during website use

To facilitate faster processing, it is recommended to provide your order number or relevant information when contacting us.

3. Customer Service Handling

All communication with customer service is conducted via email or phone.
Upon receiving your inquiry, the team will categorize the issue and respond based on the order information and published policies. Some issues may require additional time to verify; please refer to the actual processing progress for updates.

4. Communication Guidelines

To ensure efficient support, please:

• Clearly describe your issue or request

• Provide the relevant order number or supporting materials

• Use the contact information associated with your order

All information provided will only be used for service handling and communication purposes.

5. Customer Service Hours

Customer service is available:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (Australia Time)
Inquiries submitted outside working hours will be addressed during the next available business hours.

6. Contact Us

For customer service assistance, you can reach us through:

Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com