Payment Methods Policy

Payment Methods Policy

1. Accepted Payment Methods

When placing an order through oaknestle’s online store, the following payment methods are currently accepted:

• Visa

• MasterCard

All orders are paid online, and the amount displayed on the checkout page represents the final order total.

2. Payment Process & Information Security

Payments are completed through a secure online payment process.
During the transaction, we do not store, record, or retain your payment card number, expiration date, or security code.
These details are used only for transaction verification and are not retained beyond the payment process.

3. Order Amount Composition

The final order amount generally consists of:

• Product price

• Shipping fee (if applicable)

• Other necessary costs related to the order, which are included in the product price and will not be charged separately during checkout.

4. Handling Payment Exceptions

During the payment process, certain factors may affect transaction results or status display, including:

• Unstable network connection

• Bank processing delays

• Delayed updates on the payment page

If your payment status does not display correctly, we recommend first checking your payment card account records.
If the issue persists, please contact us using the information below for further assistance.

5. Responsibility Statement

Payment-related processes will be handled according to order records and payment results.
Any delays caused by bank processing schedules, system response times, or other uncontrollable factors will be addressed based on actual feedback and verification.

6. Contact Information

If you encounter issues during payment or need further clarification, please contact us:

Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com

Online Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australia Time)