Shipping Information
Shipping Information
1. Overview of Shipping Services
This shipping information applies to orders placed on oaknestle (hereinafter “we”) online store.
We provide online delivery services for furniture and home products. All items are packed, handled, and shipped through a standardized process. No in-store pickup or on-site delivery is available.
2. Shipping Coverage
Currently, our delivery service covers all regions within Australia.
Delivery to countries or regions outside Australia is not available. The specific serviceable area will be indicated on the checkout page.
3. Order Processing and Dispatch Time
After payment is completed, orders will enter the processing stage.
Under normal circumstances, order processing takes 1–3 business days, which includes order verification, product preparation, and packaging.
Once processing is completed, orders will be handed over to the shipping carrier and enter the delivery stage.
4. Estimated Delivery Time
After dispatch, the expected shipping time is 10–15 business days.
This is an estimated timeframe. Actual delivery may vary depending on the shipping address, logistics arrangements, or other factors.
5. Shipping Fees
Shipping fees are calculated based on the total order amount and displayed clearly on the checkout page.
The exact cost and whether shipping is included are subject to the information shown at the time of order placement.
6. Logistics and Tracking Information
Once an order is shipped, relevant tracking information will be updated in the system.
You can check the current order status and shipping progress through the order tracking page on the website. Please note that updates may have slight delays; always refer to the most recent information displayed.
7. Receiving Instructions
Upon delivery, please inspect the outer packaging and the product itself.
If you notice packaging damage, product defects, or discrepancies with the order, keep a record and contact our customer service promptly.
8. Shipping Responsibility
Delivery arrangements are based on order information and logistics procedures.
Any issues arising from transportation, incomplete or incorrect address details, or other uncontrollable factors will be handled based on the actual situation.
9. Contact Us
If you have any questions regarding shipping arrangements, delivery status, or related matters, please contact us:
Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com
Online Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australia Time)