Welcome to oaknestle (hereinafter “we” or “us”).
This Service Policy explains the basic rules and scope applicable when using our online store, including product browsing, order placement, payment, delivery, and after-sales services.
This policy applies to all online operations completed through our website and covers online services only.
Users are responsible for ensuring the accuracy and completeness of any information submitted, including contact details and order-related data.
We are responsible for maintaining the normal operation, security, and stability of the website and will manage any abnormal usage within reasonable limits.
Temporary disruptions due to network conditions, system maintenance, or other uncontrollable factors will be handled according to actual circumstances.
All product information displayed on the website—including images, descriptions, specifications, and prices—is presented based on currently available data.
Due to inventory fluctuations or time-lag in information updates, we reserve the right to adjust product availability and pricing.
All information at the time of order submission shall prevail.
Once a user completes an order and submits payment, the system will generate the corresponding order record.
During order processing, if any inconsistencies or incomplete information are detected, we may verify the order status as needed.
Available payment methods are those displayed on the checkout page.
For information regarding order processing time, delivery arrangements, and related instructions, please refer to our Shipping Policy:
Shipping Policy
For conditions, timeframes, and procedures for order cancellation, please consult our dedicated page:
Order Cancellation Policy
Applicable conditions, validity period, and procedures for returns and exchanges are described on our dedicated page:
Return & Exchange Policy
Refunds will be processed according to established procedures and returned via the original payment method, provided the refund conditions are met.
Specific methods and processing times are detailed on the Refund Policy page.
In the event of disputes arising from the use of our services, issues will be primarily resolved through communication.
We comply with Australian laws, including GDPR, and reserve the right to update this policy, notifying users of any changes.
We respect and protect users’ personal information.
Personal data collected during website usage is used only to support order processing, website operation, and necessary communication, and appropriate measures are taken to reduce the risk of misuse.
All text, images, logos, and other content on the website are protected by applicable intellectual property laws.
No content may be copied, reproduced, or used in any form without permission.
Within reasonable limits, we are not liable for indirect impacts arising from the use or inability to use the website services.
Liability boundaries will be based on actual circumstances and information provided on the website.
This Service Policy may be adjusted for operational or compliance reasons.
Updated content will be displayed on the website and is effective from the date of publication.
For questions regarding this Service Policy or website services, please contact us:
Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com
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