Refund Policy

Refund Policy

1. Scope of Application

This Refund Policy applies to orders placed through oaknestle (hereinafter “we” or “us”) online store.
It outlines the conditions under which an order may enter the refund process and the basic procedures for processing refunds.
This policy is applicable to online transactions only.

2. Situations Eligible for Refund

Orders may be eligible for a refund under the following circumstances:

• Order cancellation request has been confirmed

• Return request has been verified and meets the conditions listed in our Return & Exchange Policy

• The product, after inspection, is deemed eligible for a refund

Whether an order qualifies for a refund will be determined based on the order status, application details, and relevant policies.

3. Refund Method and Processing Time

Refunds will be returned via the original payment method used at the time of purchase, including Visa and MasterCard.
Due to variations in processing speed among different financial institutions, refunds usually take 3–5 business days to appear.
If the refund has not been credited within this timeframe, we recommend contacting us for further verification.

4. Notes on the Refund Process

During the refund process, timing may vary due to:

• Processing delays within banking or payment channels

• The need for further verification of order or payment information

• Changes in the status of the original payment account

The actual refund will be handled and communicated based on real-time processing results.

5. Responsibility Scope

Refund operations are based on order records, payment status, and the publicly stated policies.
Delays caused by payment institutions or other uncontrollable factors will be addressed and explained according to actual circumstances.

6. Policy Updates

This Refund Policy may be updated due to service adjustments or management requirements.
The latest version will be displayed on the website and is effective from the date of publication.

7. Contact Information

If you have any questions regarding refund status, processing progress, or this policy, please contact us:

Address: 21396 W HUBBELL ST, BUCKEYE, AZ, 85396-2517, US
Customer Service Phone: +1 (928) 216-2103
Customer Service Email: trusthelp@oaknestle.com